FAQS

Heathers Home Cooking was established for you to enjoy home cooked created by chefs. These meals are prepared with love and conveniently delivered to your door. We use only the freshest produce to prepare our meals, there might be times when the menu is changed due to the availability of produce. All our meals are prepared with care and in a commercial kitchen . We take care to ensure there is no cross-contaniminationof flours or other high allergens, however we cannot guarantee a total absence of any ingredient.

If you have any concerns about any ingredient in our meals or the service we provide, please contact us. We would be happy to discuss it with you.

We reserve the right to refuse an order at our discretion.

We accept Visa debit, most major credit cards and have pay pal checkout.  Your card will be charged in
advance for the full value of the total order. Your order is confirmed when you receive an order confirmation and a payment receipt.

We reserve the right to amend or refuse any sale in the case payment is not receive prior to delivery day. Please note that prices may alter, and that we reserve the right to change prices without prior notice.

Your credit card number will not be stored once payment has been successful unless you select this option.

If you require us to access secure parts of your home or building in order to deliver your order, please notify us of this at the time of placing your order. Please keep us up to date with any changes that might affect our ability to deliver to you. If we cannot access your building because of changes that we have not been notified of, we will attempt to contact you to make other arrangements. If we are unable to deliver in such circumstances, we reserve the right to charge you for unsuccessful delivery in any event.

If you require us to access secure parts of your home or building in order to deliver your order, please notify us of this at the time of placing your order. Please keep us up to date with any changes that might affect our ability to deliver to you. If we cannot access your building because of changes that we have not been notified of, we will attempt to contact you to make other arrangements. If we are unable to deliver in such circumstances, we reserve the right to charge you for unsuccessful delivery in any event.

Heathers HomeCooking accepts no liability for the loss or deterioration of any goods once they have been delivered in accordance with the Customer delivery instructions and our terms and conditions.

Our products are packaged in polystyrene boxes with cold packs to maintain the required temperature. Frozen and chilled products should be put in freezers and refrigerators respectively upon receipt. Cooking and re-heating instructions must be followed closely. Make sure that re-heated food is piping hot throughout.

It is our intention to give total customer satisfaction through the goods and services we offer. Heathers Home Cooking should reach you in perfect condition. If you have reason to suspect that a product is somehow damaged, unfit for human consumption or is incomplete or has not been delivered, please contact us immediately. We shall endeavour to replace the items or give you an appropriate refund where possible. If you do not let us know within 24 hours of delivery, we may not be able to refund the item or replace it and you will be deemed as having accepted Heathers Home Cooking for that day, unless we agree otherwise. Please note we are unable to accept returns as we are governed by HACCP system and procedures.

We shall not be liable by reason of any misrepresentation (unless fraudulent) or any breach of warranty, condition or other term (express or implied) or any breach of duty or negligence for any damages whatsoever

Unauthorised duplication or publication of any materials from our website is prohibited.

Unauthorised duplication or publication of any other materials including but not limited to, brochures, text, graphics, recipes, newsletters. As a use of the publications, you may retrieve and display content from the site on a computer screen and print out individual pages from the site on paper for the sole purpose of placing an order with us or using information from the Publications in the consumption of our products, but copying, modifying, or transmitting for any other purpose is strictly prohibited except with prior written permission from us. You may not commercially exploit any of the content of the Publications. You acknowledge that Heathers Home Cooking is our trade mark and that you may not use the name.

Covid-19 Notice at Heather’s Home CookingPlease Read